Monroe County, IL
About
Red and dark blue ambulance parked in grass.

Located in the heart of Waterloo, IL, Monroe County EMS is an Advanced Life Support service that has two ambulances continually on call. We cover most of Monroe County, an area of 339 square miles including Waterloo, Valmeyer, Red Bud, Hecker, Maeystown, and Prairie Du Rocher. We pride ourselves in always being up to date in terms of equipment and educational standards.

We offer a variety of services including 911 response, transfer services, and public event stand-by.

Monroe County EMS is under the medical direction of Belleville Memorial Hospital.

 

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

Events

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

CPR & First Aid Training
Logo for American Heart Association - Learn and Live.

Monroe County EMS offers CPR and First Aid classes throughout the year. First Aid and Heartsaver CPR AED are open to the public. Classes are from 6p-10p at the Monroe County Annex Building. To enroll in a class call (618)939-6175 or email us at: mocoemsassc@gmail.com

2017 CPR/First Aid Schedule
Feb. 8 , 2017   6pm-10pm - Healthcare Provider CPR Class
Mar. 8, 2017    6pm-10pm - Healthcare Provider CPR Class
April 12, 2017  6pm-10pm - First Aid Class
May 10, 2017   6pm-10pm - Healthcare Provider CPR Class
June 14, 2017   6pm-10pm - Healthcare Provider CPR Class
Aug. 22, 2017   6pm-10pm - Healthcare Provider CPR Class
Sept 13, 2017   6pm -10pm - Healthcare Provider CPR Class
Oct. 11, 2017   6pm-10pm - First Aid Class
Nov. 8, 2017   6pm-10pm - Healthcare Provider CPR Class
Current Price List
Class Includes Price
Healthcare Provider Card & Book $45
Heartsaver Class (includes Church Groups) Card & Book $45
First Aid Book $45
Boy Scouts Book $20
Replacement Cards are $5

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

Car Seat Installation
Kids in back seat sitting in car seats.

Monroe County EMS offers free car seat installation for all residents. We have five nationally certified technicians on staff. All of our technicians have been certified through the National Child Passenger Safety program.

We offer installation at our Ambulance base as well as scheduled events throughout the year. To schedule a car seat installation please call the Ambulance base. We typically can get you in on the same day but due to the nature of Emergency Services we may have to schedule it for another day.

 

 

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

STARS

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

Scholarship

Monroe County EMS Association Education Scholarship

In an effort to promote education in the field of Emergency Medicine, the Monroe County EMS Association is offering a Tuition Scholarship for courses leading to EMT or Paramedic Licensure from an accredited facility. Funds for this education scholarship are provided by the Monroe County EMS Association.

What are the Criteria?

This education scholarship shall be awarded to persons that:

  • are residents of Monroe County
  • that have been accepted into an accredited EMT or Paramedic Licensure Program
  • have applications that are reviewed & favorably recommended by a Scholarship Committee appointed by the Monroe County EMS Association
  • that are selected by the Monroe County EMS Association after such review and recommendation by the Scholarship Committee

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

Employment

Employment Opportunities and Requirements

Fill out an application and turn it in to: 901 Illinois Av., Ste C
Waterloo, IL 62298
618-939-6175
618-939-4141 (Fax)

Applications can be picked up at the Monroe County EMS office or downloaded.

Also include copies of driver’s license and any professional licenses with all applications.

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

History

Serving Southern Illinois Since 1978

Monroe County Ambulance was established as a public service in 1978. After funeral home directors announced that they would discontinue serving as emergency transportation, a committee was formed to develop a service that would provide the residents of Monroe County with the best emergency medical care possible.

Through the assistance of grants from Illinois Department of Public Health and Illinois Department of Transportation, three ambulances were purchased and equipped. A public meeting was held to not only inform the community of the new ambulance service, but also to recruit volunteers to staff the new ambulances.

There were 45 eager volunteers that would be invited to attend a First Aid Class and then an EMT class. Our first ambulances and staff were equipped to handle first aid, wounds, burns, cardiac arrests (with manual CPR) and bleeding control. Our resource hospital, Belleville Memorial, provided mutual aid paramedic assistance when necessary.

In the early 80’s, most of the volunteers decided to further their certification to become Intermediates and by the mid 80’s, when Belleville Memorial discontinued their mutual aid paramedic program, some of the volunteers were certified paramedics. Monroe County ambulances would then be up-dated and equipped to provide Advanced Life Support with defibrillators, drugs and other life saving equipment.

After having had several previous locations, Monroe County EMS moved to its current location in November of 1996. The new facility was able to house three ambulances and had two bedrooms (accommodating 4 personnel), a kitchen, a recreation room, offices and some storage. In the latter part of the 90’s, the service had hired both full-time and part-time staff, along with the volunteers, to assure constant coverage on the ambulances.

In June of 2006, Monroe County EMS had become a full-time and part-time staff service only. The volunteers that served with the ambulance were given the opportunity to test and become either full-time or part-time personnel. Over the years, more than 150 individuals had volunteered their time and energy to protect the well-being of our residents. Today, Monroe County EMS runs two fully-staffed paramedic trucks at all times to cover 339 square miles.

The changes over the last 29 years have been immense. With the growth of the county (from 19,200 in 1980 to 30,400 in 2007), the ambulance service has also grown to accommodate the community that it serves, becoming one of the most professional, innovative and respected EMS services in Southern Illinois.

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

Notice of PrivacyPractice

Monroe County Ambulance Svc
Notice of Privacy Practices

 

IMPORTANT:  THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

 

Monroe County Ambulance Svc is committed to protecting your personal health information.  We are required by law to maintain the privacy of health information that could reasonably be used to identify you, known as “protected health information” or “PHI.”  We are also required by law to provide you with the attached detailed Notice of Privacy Practices (“Notice”) explaining our legal duties and privacy practices with respect to your PHI. 

 

We respect your privacy, and treat all healthcare information about our patients with care under strict policies of confidentiality that our staff is committed to following at all times. 

 

PLEASE READ THE ATTACHED DETAILED NOTICE.  IF YOU HAVE ANY QUESTIONS ABOUT IT, PLEASE CONTACT, OUR HIPAA COMPLIANCE OFFICER, AT 618-939-6175 or mcemsr@htc.net.

 

 

 

Detailed Notice of Privacy Practices

 

Purpose of This Notice:  This Notice describes your legal rights, advises you of our privacy practices, and lets you know how Monroe County Ambulance Svc is permitted to use and disclose PHI about you. 

 

Uses and Disclosures of Your PHI We Can Make Without Your Authorization

 

Monroe County Ambulance Svc may use or disclose your PHI without your authorization, or without providing you with an opportunity to object, for the following purposes:  

 

Treatment.  This includes such things as verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel (including doctors and nurses who give orders to allow us to provide treatment to you). It also includes information we give to other healthcare personnel to whom we transfer your care and treatment, and includes transfer of PHI via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport.

 

Payment.  This includes any activities we must undertake in order to get reimbursed for the services that we provide to you, including such things as organizing your PHI, submitting bills to insurance companies (either directly or through a third party billing company), managing billed claims for services rendered, performing medical necessity determinations and reviews, performing utilization reviews, and collecting outstanding accounts. 

 

Healthcare Operations.  This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, obtaining legal and financial services, conducting business planning, processing grievances and complaints, creating reports that do not individually identify you for data collection purposes, fundraising, and certain marketing activities. 

 

Fundraising.  We may contact you when we are in the process of raising funds for Monroe County Ambulance Svc, or to provide you with information about our annual subscription program.  

 

In addition, we may use your PHI for certain fundraising activities.  For example, we may use PHI that we collect about you, such as your name, home address, phone number or other information, in order to contact you to raise funds for our agency.  We may also share this information with another organization that may contact you to raise money on our behalf.  If Monroe County Ambulance Svc does use your PHI to conduct fundraising activities, you have the right to opt out of receiving such fundraising communications from Monroe County Ambulance Svc.  If you do not want to be contacted for our fundraising efforts, you should contact our HIPAA Compliance Officer, Compliance Name, in writing, by phone, or by email.  Contact information for our HIPAA Compliance Officer is listed at the end of this Notice.  We will also remind you of this right to opt out of receiving future fundraising communications every time that we use your PHI to conduct fundraising and contact you to raise funds.  Monroe County Ambulance Svc will not condition the provision of medical care on your willingness, or non-willingness, to receive fundraising communications. 

 

Reminders for Scheduled Transports and Information on Other Services.  We may also contact you to provide you with a reminder of any scheduled appointments for non-emergency ambulance and medical transportation, or for other information about alternative services we provide or other health-related benefits and services that may be of interest to you.

 

Other Uses and Disclosure of Your PHI We Can Make Without Authorization. 

 

Monroe County Ambulance Svc is also permitted to use or disclose your PHI without your written authorization in situations including: 

 

v     For the treatment activities of another healthcare provider;

v     To another healthcare provider or entity for the payment activities of the provider or entity that receives the information (such as your hospital or insurance company);

v     To another healthcare provider (such as the hospital to which you are transported) for the healthcare operations activities of the entity that receives the information as long as the entity receiving the information has or has had a relationship with you and the PHI pertains to that relationship;

v     For healthcare fraud and abuse detection or for activities related to compliance with the law;

v     To a family member, other relative, or close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection.  We may also disclose health information to your family, relatives, or friends if we infer from the circumstances that you would not object. For example, we may assume that you agree to our disclosure of your personal health information to your spouse when your spouse has called the ambulance for you.   In situations where you are incapable of objecting (because you are not present or due to your incapacity or medical emergency), we may, in our professional judgment, determine that a disclosure to your family member, relative, or friend is in your best interest. In that situation, we will disclose only health information relevant to that person's involvement in your care. For example, we may inform the person who accompanied you in the ambulance that you have certain symptoms and we may give that person an update on your vital signs and treatment that is being administered by our ambulance crew;

v     To a public health authority in certain situations (such as reporting a birth, death or disease, as required by law), as part of a public health investigation, to report child or adult abuse, neglect or domestic violence, to report adverse events such as product defects, or to notify a person about exposure to a possible communicable disease, as required by law;

v     For health oversight activities including audits or government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the healthcare system;

v     For judicial and administrative proceedings, as required by a court or administrative order, or in some cases in response to a subpoena or other legal process;

v     For law enforcement activities in limited situations, such as when there is a warrant for the request, or when the information is needed to locate a suspect or stop a crime;

v     For military, national defense and security and other special government functions;

v     To avert a serious threat to the health and safety of a person or the public at large;

v     For workers’ compensation purposes, and in compliance with workers’ compensation laws;

v     To coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law;

v     If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation, or to an organ donation bank, as necessary to facilitate organ donation and transplantation; and

v     For research projects, but this will be subject to strict oversight and approvals and health information will be released only when there is a minimal risk to your privacy and adequate safeguards are in place in accordance with the law.

 

Uses and Disclosures of Your PHI That Require Your Written Consent

 

Any other use or disclosure of PHI, other than those listed above, will only be made with your written authorization (the authorization must specifically identify the information we seek to use or disclose, as well as when and how we seek to use or disclose it). Specifically, we must obtain your written authorization before using or disclosing your:  (a) psychotherapy notes, other than for the purpose of carrying out our own treatment, payment or health care operations purposes, (b) PHI for marketing when we receive payment to make a marketing communication; or (c) PHI when engaging in a sale of your PHI.  You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.   

 

Your Rights Regarding Your PHI

 

As a patient, you have a number of rights with respect to your PHI, including:

 

Right to access, copy or inspect your PHI.  You have the right to inspect and copy most of the medical information that we collect and maintain about you.  Requests for access to your PHI should be made in writing to our HIPAA Compliance Officer.  In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials.  We have available forms to request access to your PHI, and we will provide a written response if we deny you access and let you know your appeal rights.  If you wish to inspect and copy your medical information, you should contact Compliance Name, our HIPAA Compliance Officer. 

 

We will normally provide you with access to this information within 30 days of your written request.  If we maintain your medical information in electronic format, then you have a right to obtain a copy of that information in an electronic format.  In addition, if you request that we transmit a copy of your PHI directly to another person, we will do so provided your request is in writing, signed by you (or your representative), and you clearly identify the designated person and where to send the copy of your PHI.    

 

We may also charge you a reasonable cost-based fee for providing you access to your PHI, subject to the limits of applicable state law.   

 

Right to request an amendment of your PHI.  You have the right to ask us to amend protected health information that we maintain about you.  Requests for amendments to your PHI should be made in writing and you should contact Compliance Name, our HIPAA Compliance Officer if you wish to make a request for amendment and fill out an amendment request form. 

 

When required by law to do so, we will amend your information within 60 days of your request and will notify you when we have amended the information.  We are permitted by law to deny your request to amend your medical information in certain circumstances, such as when we believe that the information you have asked us to amend is correct. 

 

Right to request an accounting of uses and disclosures of your PHI.  You may request an accounting from us of disclosures of your medical information.  If you wish to request an accounting of disclosures of your PHI that are subject to the accounting requirement, you should contact Compliance Name, our HIPAA Compliance Officer and make a request in writing.

 

You have the right to receive an accounting of certain disclosures of your PHI made within six (6) years immediately preceding your request.  But, we are not required to provide you with an accounting of disclosures of your PHI: (a) for purposes of treatment, payment, or healthcare operations; (b) for disclosures that you expressly authorized; (c) disclosures made to you, your family or friends, or (d) for disclosures made for law enforcement or certain other governmental purposes.

 

Right to request restrictions on uses and disclosures of your PHI. You have the right to request that we restrict how we use and disclose your medical information for treatment, payment or healthcare operations purposes, or to restrict the information that is provided to family, friends and other individuals involved in your healthcare.  However, we are only required to abide by a requested restriction under limited circumstances, and it is generally our policy that we will not agree to any restrictions unless required by law to do so.  If you wish to request a restriction on the use or disclosure of your PHI, you should contact Compliance Name, our HIPAA Compliance Officer and make a request in writing.

 

Monroe County Ambulance Svc is required to abide by a requested restriction when you ask that we not release PHI to your health plan (insurer) about a service for which you (or someone on your behalf) have paid Monroe County Ambulance Svc in full.  We are also required to abide by any restrictions that we agree to.  Notwithstanding, if you request a restriction that we agree to, and the information you asked us to restrict is needed to provide you with emergency treatment, then we may disclose the PHI to a healthcare provider to provide you with emergency treatment. 

 

A restriction may be terminated if you agree to or request the termination.  Most current restrictions may also be terminated by Monroe County Ambulance Svc as long we notify you.  If so, PHI that is created or received after the restriction is terminated is no longer subject to the restriction.  But, PHI that was restricted prior to the notice to you voiding the restriction must continue to be treated as restricted PHI. 

 

Right to notice of a breach of unsecured protected health information.  If we discover that there has been a breach of your unsecured PHI, we will notify you about that breach by first-class mail dispatched to the most recent address that we have on file.  If you prefer to be notified about breaches by electronic mail, please contact Compliance Name, our HIPAA Compliance Officer, to make Monroe County Ambulance Svc aware of this preference and to provide a valid email address to send the electronic notice.  You may withdraw your agreement to receive notice by email at any time by contacting Compliance Name. 

 

Right to request confidential communications.  You have the right to request that we send your PHI to an alternate location (e.g., somewhere other than your home address) or in a specific manner (e.g., by email rather than regular mail).   However, we will only comply with reasonable requests when required by law to do so.  If you wish to request that we communicate PHI to a specific location or in a specific format, you should contact Compliance Name, our HIPAA Compliance Officer and make a request in writing.

 

Internet, Email and the Right to Obtain Copy of Paper Notice

 

If we maintain a web site, we will prominently post a copy of this Notice on our web site and make the Notice available electronically through the web site.  If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.

 

Revisions to the Notice

 

Monroe County Ambulance Svc is required to abide by the terms of the version of this Notice currently in effect.  However, Monroe County Ambulance Svc reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all PHI that we maintain.  Any material changes to the Notice will be promptly posted in our facilities and on our web site, if we maintain one.  You can get a copy of the latest version of this Notice by contacting Compliance Name, our HIPAA Compliance Officer.  

 

Your Legal Rights and Complaints

 

You also have the right to complain to us, or to the Secretary of the United States Department of Health and Human Services, if you believe that your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint with us or to the government. 

 

Should you have any questions, comments or complaints, you may direct all inquiries to Compliance Name, our HIPAA Compliance Officer.  Individuals will not be retaliated against for filing a complaint.

 

If you have any questions or if you wish to file a complaint or exercise any rights listed in this Notice, please contact:

 

                        Monroe County Ambulance Svc

                        901 Illinois Ave Ste C

Waterloo, IL  6229

 

618-939-6175

mcemsr@htc.net

 

Effective Date of the NoticeJune 2017

http://monroecountyil.org/admin/upload/files/Notice%20of%20Privacy%20Practices.docx

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net

FAQ

Carla Heise, Director Monroe County EMS
901 Illinois St., Ste. C, Waterloo, IL 62298
Tel: 618-939-6175, Fax: 618-939-4141, mcemsr@htc.net